Before work begins
Request cancellation promptly. Any approved refund considers the written scope and non-recoverable third-party cost already committed with your approval.
Effective 18 August 2026
Refund and Cancellation Policy
The first question is not only why you cancelled. It is who received the payment. The responsible recipient’s written terms usually control the refund.
Recipient firstRefund comes from who was paid
Written termsCheck before transferring funds
EvidenceKeep receipts and confirmations
Communication helpWe can coordinate provider requests
Who Handles Each Refund
Payment recipientExamples and controlling policy
TIB HINDA distinct paid service agreed in writingThe written service confirmation and this policy apply. Unperformed work and recoverable amounts are reviewed after cancellation.
Hospital or doctorConsultation, tests, treatment, deposit or admissionThe named provider's estimate, cancellation and refund terms apply. TIB HIND can help communicate the request but cannot issue their refund.
Government authorityVisa, document, permit or official feeThe authority's rules apply. Application and processing fees may remain non-refundable even when permission is refused or travel does not proceed.
Travel or stay providerFlight, hotel, transport, interpreter or insuranceThe airline, hotel, transport, interpreter, insurer or booking platform controls the cancellation and refund.
Never pay an unverified personal account. The receipt should identify the recipient, amount, currency and service.
When This Policy Directly Controls the Payment
TIB HIND does not charge a separate fee for the initial coordination services listed in our financial disclosure. If a distinct paid service is offered, its scope, amount and cancellation terms should be confirmed in writing before payment.
After work has begun
Completed work, time already used and approved non-recoverable third-party charges may be deducted. The remaining amount, if any, is assessed against the written agreement.
After the service is completed
A completed service is normally not refundable merely because a later provider, visa, travel or treatment decision is unfavourable. A complaint about service quality is reviewed separately.
TIB HIND cancels the service
If TIB HIND cannot provide a directly paid service, we will explain the reason and assess the unperformed portion and recoverable balance for refund.
No automatic result-based refund
A separately agreed service is not a promise of hospital acceptance, visa approval, clinical outcome, travel completion or a particular final price.
Hospital, Doctor, Laboratory and Pharmacy Charges
The provider receiving a consultation fee, deposit or medical payment controls its invoice and refund. Its decision may consider consultations completed, tests performed, medicines or implants ordered, bed or theatre reservations, admission work, treatment already delivered and cancellation timing.
State the patient, payment, reason and requested outcome.
The recipient checks its terms and services already supplied.
Ask for the approved amount, deductions, route and expected timing.
TIB HIND can help transmit the request and seek an explanation. We cannot authorise a hospital’s refund or deduct money that TIB HIND did not receive.
Visa, Flights, Hotels and Other Bookings
Visa and government fees
Application, biometric, document or official processing charges follow the authority’s rules and may remain non-refundable after submission.
Flights
Airline, ticket class, route and cancellation timing determine credit, change fees or refund.
Accommodation
Hotel, apartment or platform terms govern deposits, no-shows, early departure and cancellation.
Transport and interpretation
The responsible provider’s booking and cancellation terms apply, including non-recoverable advance commitments.
Ask for flexible terms when medical or visa dates are uncertain. TIB HIND coordination does not override a third party’s published or agreed rules.
How to Submit a Clear Refund or Cancellation Request
01Your full name and contact number
02Patient name, if different
03Date and recipient of payment
04Amount, currency and payment reference
05Service, hospital or booking involved
06Reason for cancellation
07Supporting receipt, estimate or confirmation
08Banking details only after a verified refund route is confirmed
Send the request to the payment recipient
Email TIB HINDCopy TIB HIND when you want help coordinating with a hospital or support provider.
What Happens After TIB HIND Receives a Direct Request
Verify the payment
We confirm whether TIB HIND received the amount and identify the written scope and payment reference.
Check work and committed costs
We review what was completed and whether an approved third-party cost became non-recoverable.
Give a written decision
We explain the approved refund, material deductions or reason a refund does not apply.
Return through a verified route
Where practicable, an approved refund goes to the original payment route. Banking and cross-border processing can affect timing and charges.
Raise the Concern Before Starting a Payment Dispute
Contact the recipient promptly and allow reasonable review where safe and appropriate. A chargeback or payment dispute should be accurate and should not be used for services knowingly received.
Nothing in this policy removes a lawful right to contact a bank, card provider, regulator, consumer forum or court. Keep communications, receipts, terms and provider responses.
Service complaint as well?
Read the complaints processA refund request and a complaint can be reviewed separately.
Refund and Cancellation Questions
Does TIB HIND refund a hospital deposit?
No. The hospital or authorised recipient controls money paid to it. TIB HIND can help send your written request and obtain the provider's response, but cannot promise or issue the provider's refund.
What if treatment changes after I arrive?
Ask the hospital for an updated plan and estimate. Any credit, additional payment or refund is handled under the hospital's billing and cancellation terms, considering services already provided and clinical circumstances.
Are visa fees refundable if the application is refused?
Government and application-service fees are governed by the responsible authority or service provider and may be non-refundable once processing begins. Check current written terms before paying.
Can I cancel because the doctor becomes unavailable?
Ask the hospital to explain the alternative and refund or rescheduling options. You do not have to accept a substitute without understanding the change, but the recipient provider's terms control any payment already made.
How will an approved TIB HIND refund be sent?
Where practicable, it is returned to the original verified payment route. Bank, card or cross-border processing can affect timing and deductions. We provide written confirmation of the approved amount and route.
Does a refund request replace a complaint?
No. You can request a refund and separately raise a concern about communication, service quality, privacy or conduct. Each issue is reviewed on its own facts.
Trust and legal information
01
Privacy and data protectionHow personal and medical information is handled
→02Terms of useRules for using this website and our coordination service
→03Medical disclaimerClinical boundaries, emergencies and outcome limits
→04Editorial and review policyHow health content is researched and reviewed
→05Refund and cancellationWhich provider handles each payment and cancellation
→06ComplaintsHow to raise a concern and what happens next
→07SitemapBrowse the main sections and directories
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